This is a book about impossible people and how to cope with them. ... As a result they felt less angry and helpless in their encounters with the difficult people in their lives, and, perhaps most significantly, they found that they were able to accomplish more, whether their difficult people were bosses, peers, employees, or customers.
――北九州市立大学 前期日程/外国語学部(2月25日実施)――2005年